Refund policy
Return and Refund Policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, please review our return and refund policy below:
1. Returns
- Eligibility: Items can be returned within 30 days of receipt for a full refund or exchange.
- Condition: The item must be unused, in original packaging, and in the same condition as when it was received.
- Exclusions: Personalized or custom mugs (e.g., mugs with names, messages, or images) are non-returnable unless they are defective or damaged during shipping.
2. Damaged or Defective Items
- What to do: If you receive a mug that is broken, damaged, or defective, please contact us within 7 days of receiving your order.
- Proof: Please provide a photo of the damaged or defective item along with your order number to help us process the return quickly.
- Refund or Replacement: We will either issue a full refund or send you a replacement mug, based on your preference.
3. Refunds
- Processing Time: Once we receive your returned item, please allow up to 7 business days for your refund to be processed. Refunds will be issued to the original payment method used for purchase.
- Shipping Fees: Original shipping charges are non-refundable, and you will be responsible for return shipping costs, unless the item was defective or damaged upon arrival.
4. How to Return an Item
- Contact Us: Please reach out to our customer support team at [borqueda17@gmail.com] with your order number and the reason for the return.
- Return Instructions: We will provide you with detailed instructions on how to send the item back to us.
- Ship the Item: Carefully package the mug in its original packaging, or use suitable materials to protect it during return shipping.
5. Exchanges
- Exchanges for Different Items: If you'd like to exchange your mug for a different design or style, please follow the return process and place a new order for the item you want. We recommend contacting us first to ensure availability.
6. Non-Returnable Items
- Custom Mugs: Any items that have been customized with names, messages, or images cannot be returned unless defective.
- Sale or Clearance Items: Items purchased during a sale or clearance event are final sale and cannot be returned or refunded.
If you have any questions or need assistance with your return or refund, don't hesitate to get in touch with us at [borqueda17@gmail.com]. We're here to help!
Thank you for shopping with us!